Definition
Robotic Process Automation (RPA) employs software robots, often enhanced with AI, to mimic human interactions with digital systems. It is used to streamline workflows such as data entry, invoice processing, and customer service queries. By handling rule-based tasks efficiently and without error, RPA reduces operational costs and frees up human workers for higher-value activities. Modern RPA increasingly integrates cognitive capabilities to handle unstructured data and make simple decisions.
Summary
The use of software bots to automate high-volume, repetitive digital tasks traditionally performed by humans in business processes.
Key Concepts
- Software bots
- Workflow automation
- Rule-based processing
- Digital workforce
Use Cases
- Invoice processing
- Customer onboarding
- Data migration tasks